Privacy Policy

Technology First Ltd T/A ITQuotes (“ITQuotes”, “we”, “us” or “our”) respects your right to privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation, use our customer services or otherwise interact with ITQuotes.

We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.

1. Who We Are

Technology First Ltd T/A ITQuotes is a company registered in Ireland and is the data controller in respect of personal data processed as described in this Privacy Policy.

Website: www.itquotes.ie
Email: info@itquotes.ie

2. Personal Data We Collect

Depending on how you interact with us, we may collect and process information including:

• your name;
• company or organisation;
• business email address;
• telephone number;
• billing and delivery information;
• account and order information;
• quotation and product requirements;
• information contained in communications you send to us;
• files, bills of materials or product lists that you choose to submit;
• technical information associated with use of our website, such as IP address, browser and device information; and
• information relating to your use of our website where you have consented to analytics technologies.

We aim to collect only the personal data reasonably necessary for the relevant purpose.

3. How We Use Personal Data

We may process your personal data for the following purposes:

Quotations and enquiries

When you contact us or request a quotation, we use the information you provide to respond to your enquiry, source products, provide pricing and availability, and communicate with you regarding your requirements.

Our lawful basis will generally be taking steps at your request prior to entering into a contract and/or our legitimate interests in responding to business enquiries and providing our services.

Customer accounts and orders

We process customer and contact information to establish and administer accounts, process orders, arrange configuration and delivery, provide customer support and manage our commercial relationship with your organisation.

Depending on the circumstances, processing may be necessary for the performance of a contract, taking steps prior to entering into a contract, compliance with our legal obligations and/or our legitimate interests in operating and administering our business.

Customer communications

We may contact customers and business contacts regarding quotations, orders, service matters, account administration and other communications relevant to our business relationship.

Marketing

Where permitted by applicable law, we may use business contact information to communicate about relevant IT products, services, events, vendor programmes and offers.

Where consent is required, we will obtain it. Where we rely on legitimate interests, we do so on the basis of our legitimate interest in promoting relevant products and services to business customers and prospective customers, subject to your rights and applicable electronic marketing rules.

You may opt out of marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.

Website operation, security and analytics

We process limited technical information to operate, maintain and secure our website, prevent fraud and abuse, and protect our systems.

Where analytics technologies such as Google Analytics are used, they will be used subject to the cookie and consent choices made available on our website.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some technologies are strictly necessary for the operation and security of the website and may be used without consent where permitted by law.

Other technologies, including analytics technologies, are used only where the required consent has been obtained.

We use Google Analytics 4 (“GA4”) to help us understand how visitors use our website, including information about visits, pages viewed and website interactions. Analytics technologies are subject to the choices available through our cookie consent mechanism.

You can manage or withdraw your cookie choices using the cookie settings available on our website.

Further information about the cookies and technologies used on the website should be available through our cookie settings or Cookie Policy.

5. Website Security and Cloudflare

We use services provided by Cloudflare to improve the security, performance and reliability of our website.

When you access the website, certain technical information may be processed through Cloudflare’s network, including IP address, browser and device information and HTTP request information. This processing assists with functions such as traffic routing, protection against malicious traffic, bot detection and denial-of-service attacks.

Cloudflare may use strictly necessary security technologies and cookies in connection with these services.

We also use Cloudflare Turnstile on website forms to help distinguish legitimate submissions from automated or abusive activity.

Our lawful basis for associated personal-data processing is our legitimate interest in maintaining the security, availability and integrity of our website and systems.

Where processing involves international transfers of personal data, appropriate transfer mechanisms and safeguards are used as required by applicable data protection law.

6. Sharing Personal Data

We do not sell your personal data.

We may share personal data where reasonably necessary with organisations that provide services to us or assist us in delivering services to customers, including:

• technology vendors and distributors where necessary to obtain pricing, availability or fulfil requirements;
• delivery and logistics providers;
• payment service providers;
• IT, hosting, email and cloud-service providers;
• website security and analytics providers;
• professional advisers; and
• other service providers acting on our behalf.

These organisations receive only the information reasonably necessary for the relevant purpose and are required to handle personal data appropriately.

We may also disclose information where required by law, regulation, court order or a competent authority.

If ITQuotes or substantially all of its relevant business or assets are acquired or transferred, personal data may be transferred as part of that transaction, subject to applicable data protection requirements.

7. International Transfers

Some of the service providers we use may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law. This may include reliance on an adequacy decision or approved contractual safeguards such as the European Commission’s Standard Contractual Clauses, where appropriate.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements.

Retention periods vary depending on the nature of the information and our relationship with you. In determining an appropriate retention period, we consider the purpose for which the information is held, applicable legal requirements and whether the information remains necessary for legitimate business purposes.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

9. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to employees, representatives and service providers who require access for legitimate business purposes.

Although we take reasonable measures to protect information transmitted through our website and systems, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials or passwords issued to you.

10. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing, including processing based on legitimate interests;
• request portability of certain personal data;
• withdraw consent at any time where processing is based on consent; and
• object to direct marketing.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at info@itquotes.ie. We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your personal data has been processed in breach of applicable data protection law.

11. Third-Party Websites

Our website may contain links to websites operated by third parties. ITQuotes is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal and regulatory requirements.

The current version will be published on this website. Where appropriate, we may provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy, how we process personal data, or wish to exercise your data protection rights, please contact:

Technology First Ltd T/A ITQuotes
Email: info@itquotes.ie